It doesn’t seem that long ago that our CEO Chris Larsen made the announcement at Prosper Days 2007 that Customer Support was coming in house to SF. It’s definitely been a challenging but fun 18 months for our department. We are a close knit team that strives hard to provide the best customer service to our community. As a result, we have built a solid foundation upon which we are continuously looking to improve. It’s no secret that with any start up company things can get pretty hectic. However, I feel management has been extremely supportive in dealing with any issues we’ve presented to them — which in turn only makes for a better user experience for all of you.

I’ve worked in support for several different companies in various industries and working here at Prosper has been one of my best experiences. In other companies I’ve worked at, the customer service departments were treated as outcasts which generated this feeling of irrelevance. Here at Prosper, other departments enjoy hearing our feedback. Seriously, why wouldn’t they? We talk first hand with you, the community. Confused about messaging you get or screens that perplex you? If you’ve emailed or called us about it, then we’ve brought it up to someone who’s listening.  (Contact Customer Support.)

Personally, I’m amazed at the improvements we made in such a short period of time. We could not have achieved this if no one was listening. For those of us that were here in Feb 2007, we now catch ourselves saying “Remember when we had to…” I expect a few months from now I’ll be saying that more and that’ll be music to my ears.

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Terence Dela Cruz is member of the Prosper Support Team and looks forward to helping Prosper Members on a daily basis.  He highly recommends the Prosper Tutorials.