Renewed Customer Focus
Wednesday, September 30th, 2009
Overseeing Operations in a start-up environment is a delicate balancing act. There is a constant tradeoff between quality and the necessarily thin staffing levels of a startup. Looking at a front office operations area, customer service is an example of this dilemma. Inbound call volume can be Continue reading Renewed Customer Focus


I’m excited, thrilled even, by the switch to Prosper Ratings. Although the Prosper Ratings are still letter grades ranging from AA – HR they are radically different from the credit grades we used in prior years.







